Refund Policy

Refund policy

RETURN POLICY

All the BVBE CAVE LLC sales are final. The BVBE CAVE LLC does not issue any returns or exchanges on any of our products.

EXCHANGE POLICY

The BVBE CAVE does not issue any exchanges on any of our products.

REPAIR POLICY - REQUIRES RMA (Return Merchandise Authorization)

You must let a the BVBE CAVE LLC representative know of your intent to repair equipment. Email support@thebvbecave.com. Note: If your the BVBE CAVE LLC product is damaged due to accidental or natural causes it will not be covered under our one year limited warranty. Please email support@thebvbecave.com for warranty issues. Products under warranty cannot be returned; they will be repaired as determined by the BVBE CAVE LLC.

Do not return any purchased products until you have spoken to a support representative as your return will not be processed and any items sent back to the company will be returned to the sender. You must obtain an RMA (Return Merchandise Authorization) number from a support representative along with a filling out a Merchandise Return Form from a support representative.

Packaging and Shipping Your Repair

It is the purchaser's responsibility to package and ship your repair and prevent any damage to the products being returned for repair. Inside the box please include your receipt, the repair form, and most importantly make sure your RMA number is visible and clear on the outside of the packaging.

the BVBE CAVE LLC is not responsible for any damaged or lost items due to shipping your repair. We highly recommend that you package your equipment properly to prevent damage (or have the shipping company do your packaging). the BVBE CAVE LLC is not responsible for lost, stolen, or damaged packages.

Returns without an RMA (Return Merchandise Authorization)

the BVBE CAVE LLC also holds the right to refuse the return of a used product. Used is any product that has been un-packaged and is not in its original state. Upon receiving your return the BVBE CAVE LLC will inspect the products. After we have determined the condition of the product(s), the order may be subject to a 35% restocking fee. Original shipping charges will not be refunded as well. The cost of repairing a returned item will be deducted from your refund.

Fees

the BVBE CAVE LLC charges a 35% restocking fee. the BVBE CAVE LLC charges fees for products returned in used condition for the amount it will cost us to repair or refurbish the product(s) being returned. This charge will be the exact amount it will cost the BVBE CAVE LLC to repair or refurbish the item(s). All shipping charges will not be refunded. This includes the initial shipping cost and the cost of shipping your repaired item.